Lodge Staff

** Lodge Assistant **

 Position:   Full time winter season. The positions are offered to female and male or a couple.

Location:    Alpha Lodge – Madarao Mountain Resort, Nagano Prefecture, Japan

Duties & Responsibilities:

• The Lodge assistant is responsible for maintaining the smooth operation of the Lodge under direction of the lodge manager.
• To help maintain lodge facilities and provide a level of hospitality to our guests which meet the company and exceeds guest expectations.
• Daily snow clearing
• Daily rubbish sorting and weekly rubbish delivery to Madarao rubbish centre

 Relationships: Reports to the Lodge Manager. Key achievements:   

• Works closely with management and all staff to create a strong and effective team.

• Help to provide a welcoming lodge environment for our guests with high standards of service.
• Help out with kitchen duties, meals and housekeeping which meet and exceed the company and guests experience and expectations.
• Help maintain smooth operation of the Lodge facilities, infrastructure, services and functions.
• Help maintain a safe, harmonious, enjoyable work place environment for all staff.
• Show a positive and enthusiastic manner at all times.
• Communicate and report to management on a regular basis in line with company requirements.
• Gain a clear understanding of duties required and ensure that these are carried out in a safe and practical manner to or above company standards.

Skills required: Customer Service Skills: An enjoyment of dealing with customers, being friendly, helpful and providing an excellent level of service to customers

Communication Skills:          Can assess if a staff member or customer does not understand an instruction, policy or requirement, and can explain to them in different ways, to make sure they understand.

Team Player: Will help out and do other duties if required, not afraid to get their hands dirty and will go the extra mile.

Decision-making skills:          Must be able to think on your feet and adapt to changing conditions.

Technical Skills:          Must be able to pick up practical skills easily and become proficient in using them.

Problem Solving:       Can assess operational issues and take the best course of action to get them resolved.

Experience required:

• Hospitality experience
• Experience working in mountain resort areas or locations would be an advantage
• Computer skills are definitely desirable

Qualifications:

All qualifications, certificates or references of abilities

Honesty and Integrity

Language:

English is a must.      Some Japanese – Chinese language skills would be a huge bonus, but not totally necessary

 Position offered to:

Single person or couple

 Salary: Dependant on Qualifications and experience, and will be discussed at time of interview.

 This job includes: Affordable Accommodation

 We can help you with: Lift pass, rent of equipment & visa